FREQUENTLY ASKED QUESTIONS FOR LANDLORDS
Why Energy Wise Rewards? Why now?
How does Energy Wise Rewards work?
What is “cycling”?
What is the process for my residents to be enrolled in Energy Wise Rewards?
What is the process for new residents to participate if an Energy Wise Rewards device is already installed?
How will Property Managers be credited for residents’ participation in Energy Wise Rewards?
Can an emergency event (otherwise known as a Priority Peak Day) occur outside of the months of the cooling season?
Can my residents switch their participation level in Energy Wise Rewards?
How often will the program be activated?
When and for how long will a conservation period last?
Will Energy Wise Rewards affect participants’ comfort level?
How will your residents know when an Energy Wise Rewards conservation period is occurring?
Are there penalties for withdrawing from Energy Wise Rewards?
Are participants permitted to “opt out” of a conservation period?
WHY ENERGY WISE REWARDS? WHY NOW?
Energy Wise Rewards offers leading-edge technology to residents as part of a voluntary program designed to manage energy during periods of highest demand, reduce the need to build costly power plants, and avert energy shortages and power interruptions.
HOW DOES ENERGY WISE REWARDS WORK?
On selected days from June through October (Peak Savings Days), we’ll automatically cycle participating central air conditioners or heat pumps to help balance the region’s demand for electricity. These events are known as Energy Wise Rewards “conservation periods”. The more participants in the program, the greater the likelihood of reduced duration for any single conservation period. Energy Wise Rewards works best when it is truly a community-wide effort.
WHAT IS “CYCLING”?
When a conservation period is called, Energy Wise Rewards devices will receive a radio signal that will put participating cooling units’ compressors into a “conservation mode”. For example, if participants elect 50% cycling, their compressors will operate half the time they did during the hour prior to the conservation period. The fan will continue to circulate air even though the compressor has reduced operating time.
WHAT IS THE PROCESS FOR MY RESIDENTS TO BE ENROLLED IN ENERGY WISE REWARDS?
When a Property Manager and residents agree to participate in Energy Wise Rewards, Pepco will provide the Property Manager with an agreement to be signed by the Property Manager and all residential participants. The Property Manager will then schedule an installation date with Pepco for all residential participants to be equipped with the thermostat or an outdoor switch on the outdoor unit. Following installation of the new device, the Property Manager will be provided with individual opt-out letters for each residential participant in which residential participants will acknowledge receipt of the device and confirm understanding of all terms and conditions. The letters will also inform residential participants of the method by which the Property Manager will provide payment for their participation (based on provisions listed below), and the choice available to opt out of the program. The Property Manager will co-sign each contract or a blanket agreement for all units and submit them or it to Pepco, along with a monthly list of all residential participants and their addresses.
WHAT IS THE PROCESS FOR NEW RESIDENTS TO PARTICIPATE IF AN ENERGY WISE REWARDS DEVICE IS ALREADY INSTALLED?
When a new resident moves in to the property, the Property Manager is responsible for providing the program information to the new resident. The Property Manager is also responsible for providing Comverge with an update on the new resident.
HOW WILL PROPERTY MANAGERS BE CREDITED FOR RESIDENTS’ PARTICIPATION IN ENERGY WISE REWARDS?
Property Managers will receive a one-time installation bill credit on their MMA (Master Meter Account) for each installed device that equates to $15 for 50% cycling, $22 for 75% cycling, or $30 for 100% cycling per participant. Property Managers will also receive a monthly bill credit per participant of $3 for 50% cycling, $4.40 for 75% cycling, or $6 for 100% cycling following each of the cooling months of June through October. A report will be provided monthly to the Property Manager that will identify the participating addresses, the selected cycling options, and the bill credits earned. The Property Manager is required to provide these payment amounts to residents at the end of the cooling season. If the incentive amounts are not provided to residents by December 31 of each year, the property may be removed from the program and program credits reversed from the account.
CAN AN EMERGENCY EVENT (OTHERWISE KNOWN AS A PRIORITY PEAK DAY) OCCUR OUTSIDE OF THE MONTHS OF THE COOLING SEASON?
Yes. This could occur, and in that event all participants would be required to participate per the program rules and the customer agreement.
CAN MY RESIDENTS SWITCH THEIR PARTICIPATION LEVEL IN ENERGY WISE REWARDS?
Yes. Energy Wise Rewards has been designed to meet the changing needs of the consumer. During the first year of participation, your residents will be permitted to switch their cycling level twice (2x). In subsequent years, they will be permitted to change their cycling level once (1x) annually. Individual residents may also opt out of the program.
HOW OFTEN WILL THE PROGRAM BE ACTIVATED?
The number of conservation periods depends on many factors, including weather, peak electricity demand, and wholesale energy costs. Energy Wise Rewards is only activated during times of high electricity demand, emergency conditions, or system testing. As such, there may be as few as one conservation period or as many as a dozen. In a typical year, one can expect 5 or less events.
WHEN AND FOR HOW LONG WILL A CONSERVATION PERIOD LAST?
Conservation periods typically occur on hot weekday afternoons and can last anywhere from 3 to 6 hours. Keep in mind that the duration of conservation periods could be reduced as the number of Energy Wise Rewards participants increase. This requires a community-wide effort, so spread the word and share the load.
WILL ENERGY WISE REWARDS AFFECT PARTICIPANTS’ COMFORT LEVEL?
Depending on the level of participation residents choose, they may or may not notice that an Energy Wise Rewards conservation period is even occurring. During the course of a conservation period, the temperature in a typical home at the 50% cycling level may rise 1 to 3 degrees. Variables such as home insulation, shaded windows, the addition of ceiling fans, and the amount of home foot traffic are some of the things that can also affect the temperature.
HOW WILL YOUR RESIDENTS KNOW WHEN AN ENERGY WISE REWARDS CONSERVATION PERIOD IS OCCURRING?
Residents can check their Energy Wise Rewards devices. Participants with thermostats should look for the glowing red LED on the face of the unit during a conservation period. A message will also be visible on the thermostat display for the duration of the period reading “EVENT IN PROGRESS”. Participants with outdoor switches will have to go outside to inspect their device. They should look for the glowing red LED appearing in the window of the outdoor switch throughout the conservation period. Participants may also check the website (pepco.com/rewards) for event notices or contact the call center at 1-866-353-5798.
ARE THERE PENALTIES FOR WITHDRAWING FROM ENERGY WISE REWARDS?
A portion of the installation credits issued on behalf of residential participants may be reversed if they do not remain in the program for the entire cooling season. The Property Manager will only pay the amount of money to which participants are entitled due to their participation.
ARE PARTICIPANTS PERMITTED TO “OPT OUT” OF A CONSERVATION PERIOD?
All customers are permitted to opt out of up to two non-Priority Peak Days during the cooling season by contacting the Energy Wise Rewards Program Office at 1-866-353-5798 or by sending instructions through the Internet portal.