FREQUENTLY ASKED QUESTIONS FOR RESIDENTS
Can I switch my participation level in Energy Wise Rewards?
How often will the program be activated?
When and for how long will a conservation period last?
Will Energy Wise Rewards affect my comfort level?
How will I know when an Energy Wise Rewards conservation period is occurring?
Are there penalties for withdrawing from Energy Wise Rewards?
Am I permitted to “opt out” of a conservation period?
Why Energy Wise Rewards? Why now?
How does Energy Wise Rewards work?
What is “cycling”?
What is the process to be enrolled in Energy Wise Rewards?
How will Property Managers be credited for residents’ participation in Energy Wise Rewards?
Can an emergency event (otherwise known as a “Priority Peak Day”) occur outside of the months of the cooling season?
CAN I SWITCH MY PARTICIPATION LEVEL IN ENERGY WISE REWARDS?
Yes. Energy Wise Rewards has been designed to meet your changing needs. During the first year of participation, you will be permitted to switch your cycling level twice (2x). In subsequent years, you will be permitted to change your level of commitment once (1x) annually. You may also opt out of the program.
HOW OFTEN WILL THE PROGRAM BE ACTIVATED?
The number of conservation periods depends on many factors, including weather, peak electricity demand, and wholesale energy costs. Energy Wise Rewards is only activated during times of high electricity demand, emergency conditions, or system testing. As such, there may be as few as one conservation period or as many as a dozen. In a typical year, one can expect 5 or less events.
WHEN AND FOR HOW LONG WILL A CONSERVATION PERIOD LAST?
Conservation periods typically occur on hot weekday afternoons (Peak Savings Days) and can last anywhere from 3 to 6 hours. Keep in mind that the duration of conservation periods could be reduced as the number of Energy Wise Rewards participants increase. This requires a communitywide effort, so spread the word and share the load.
WILL ENERGY WISE REWARDS AFFECT MY COMFORT LEVEL?
Depending on the level of participation you choose, you may or may not notice that an Energy Wise Rewards conservation period is even occurring. During the course of a conservation period, the temperature in a typical home at the 50% cycling level may rise 1 to 3 degrees. Variables such as home insulation, shaded windows, the addition of ceiling fans, and the amount of home foot traffic are some of the things that can also affect the temperature.
HOW WILL I KNOW WHEN AN ENERGY WISE REWARDS CONSERVATION PERIOD IS OCCURRING?
You can check your programmable thermostat. When a conservation period occurs, the LED will glow red and the display will read “EVENT IN PROGRESS” for the duration of the period. You may also check the website (pepco.com/rewards) for event notices or contact the call center at 1-866-353-5798.
ARE THERE PENALTIES FOR WITHDRAWING FROM ENERGY WISE REWARDS?
A portion of the installation credits issued on behalf of residential participants may be reversed if you do not remain in the program for the entire cooling season. The Property Manager will only pay the amount of money to which participants are entitled due to their participation.
AM I PERMITTED TO “OPT OUT” OF A CONSERVATION PERIOD?
All customers are permitted to opt out of up to two non-Priority Peak Days during the cooling season by contacting the Energy Wise Rewards Program Office at 1-866-353-5798 or by sending instructions through the Internet portal.
WHY ENERGY WISE REWARDS? WHY NOW?
Energy Wise Rewards offers leading-edge technology to residents as part of a voluntary program designed to manage energy during periods of highest demand, reduce the need to build costly power plants, and avert energy shortages and power interruptions.
HOW DOES ENERGY WISE REWARDS WORK?
On selected days from June through October, we’ll automatically cycle participating central air conditioners or heat pumps to help balance the region’s demand for electricity. These events are known as Energy Wise Rewards “conservation periods”. The more participants in the program, the greater the likelihood of reduced duration for any single conservation period. Energy Wise Rewards works best when it is truly a community-wide effort.
WHAT IS “CYCLING”?
When a conservation period is called, Energy Wise Rewards devices will receive a radio signal that will put participating cooling units’ compressors into a “conservation mode”. For example, if participants elect 50% cycling, their compressors will operate half the time they did during the hour prior to the conservation period. The fan will continue to circulate air even though the compressor has reduced operating time.
WHAT IS THE PROCESS TO BE ENROLLED IN ENERGY WISE REWARDS?
The Property Manager will schedule an installation date with Pepco for you to be equipped with a thermostat. Following installation of the new device, the Property Manager will provide you with an opt-out letter in which you will acknowledge installation of the device and confirm understanding of all terms and conditions. The letters will also inform you of the method by which the Property Manager will provide payment for your participation (based on provisions listed below), and the choice available to opt out of the program.
HOW WILL PROPERTY MANAGERS BE CREDITED FOR RESIDENTS’ PARTICIPATION IN ENERGY WISE REWARDS?
Property Managers will receive a one-time installation bill credit on their MMA (Master Meter Account) for each participating resident that equates to $15 for 50% cycling, $22 for 75% cycling, or $30 for 100% cycling per participant. Property Managers will also receive a monthly bill credit per participant of $3 for 50% cycling, $4.40 for 75% cycling, or $6 for 100% cycling following each of the cooling months of June through October. A report will be provided monthly to the Property Manager that will identify the participating addresses, the selected cycling options, and the bill credits earned. The Property Manager is required to provide these payment amounts to you at the end of the cooling season depending on the cycling level you chose. If the incentive amounts are not provided to you by December 31 of each year, the property may be removed from the program and program credits reversed from the account.
CAN AN EMERGENCY EVENT (OTHERWISE KNOWN AS A “PRIORITY PEAK DAY”) OCCUR OUTSIDE OF THE MONTHS OF THE COOLING SEASON?
Yes. This could occur, and in that event you would be required to participate per the program rules and the customer agreement.